Your one-stop shop for
Contact Center AI Automation

With Node Contact Center AI Automation, modernize your contact center in
weeks not years to drive unprecedented customer retention and revenue expansion.

End-to-End Contact Center AI Automation

Ensure your customer interactions deliver on the business outcomes that matter.
Turn every customer support experience into increased customer satisfaction and loyalty with your company

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Agent

Agent

80% Agent Fit

5%

Text

80%

Text

10%

Text
call
CUSTOMER
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Bob Patterson

CISO Google

10%

CHURN RISK

80%

EXPANSION
POTENTIAL
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Move to Cloud

Get support for transitioning to cloud tools like
Google Dialog flow

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Automate Workflows

Leverage chatbots to reduce time to resolution
for customers

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AI-powered orchestration

Personalize workflows for each customer for
example routing clients to agents most likely to drive
high satisfaction or upsell product conversions

How it works

With Node Contact Center AI, implement revolutionary AI workflow and intelligent
automation that creates legendary customer experiences

Contact center platforms connect people.
Node enables you to better leverage those connections.
  • work-1
    Who you’re engaging
  • work-2
    How important they are
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    Who at your business is best suited to interface
  • work-4
    Method to communicate
  • work-5
    When to communicate
  • work-6
    What to say

Node analyzed customer interactions and ensures they deliver on
the business outcomes they were intended for.

Node helps you retain and expand the
value of existing customers

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Bob

files support ticket

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Node identifies Bob’s churn risk and the best agent to match for Bob

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Agent Lucy calls Bob and resolves the issue

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Bob gets ads for new product ID

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Johnny Sales Rep calls Bob to tell him about new product D

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Issue gets resolved by Lucy
right away with great customer experience
Bob buys new product D from Johnny Sales Rep

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Personalized Customer Experience

Node analyzes your customer interactions and powers dynamic workflows to ensure they deliver on happy customers that become bigger customers.

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Intelligent Workflows

Node predictions can be integrated seamlessly into workflows with churn risk and expansion likelihood triggering specialized agent routing or upsell opportunities.

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AI Powered Orchestration Tools

Node can plug into Twilio Flex, Sendgrid, Cisco Collaboration, Zendesk, Google Cloud and other contact center application platforms.

All-in-one for Anyone

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Customized Development

Use the Node platform directly without the need for a data scientist or big data challenges or leverage Node's managed service to implement for you.

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For Low Code Users

Leverage the Node UI for low code users to quickly build models, gain insights, and operationalize in third party systems

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For Application/Channel Partners

Leverage the Node platform to build custom solutions and premium features for end users

Get Results

Node’s AI platform identifies signals of at-risk prospects, customers, and employees with
up to 81% greater accuracy than heuristics-based approaches.

Building a customer or employee engagement product?
Power it with Node.

Node’s proprietary Artificial Intuition™ technology enables product development teams to create and deploy
AI-powered predictive feature sets for customer-facing applications, all via a standard API that can be set up in minutes.

Trusted By

Google Cloud
Cisco Partner
Mitel
Connect and Sell
Information Builders
Stack Overflow
People Data Labs
Clearbanc