Your one-stop shop for
Contact Center AI Automation
weeks not years to drive unprecedented customer retention and revenue expansion.
End-to-End Contact Center AI Automation
Ensure your customer interactions deliver on the business outcomes that matter.
Turn every customer support experience into increased customer satisfaction and loyalty with your company
Agent80% Agent Fit
Bob PattersonCISO Google
Move to Cloud
Get support for transitioning to cloud tools like
Google Dialog flow
Leverage chatbots to reduce time to resolution
Personalize workflows for each customer for
example routing clients to agents most likely to drive
high satisfaction or upsell product conversions
How it works
With Node Contact Center AI, implement revolutionary AI workflow and intelligent
automation that creates legendary customer experiences
Node enables you to better leverage those connections.
Who you’re engaging
How important they are
Who at your business is best suited to interface
Method to communicate
When to communicate
What to say
Node helps you retain and expand the
value of existing customers
files support ticket
Node identifies Bob’s churn risk and the best agent to match for Bob
Agent Lucy calls Bob and resolves the issue
Bob gets ads for new product ID
Johnny Sales Rep calls Bob to tell him about new product D
Issue gets resolved by Lucy
right away with great customer experience
Bob buys new product D from Johnny Sales Rep
Personalized Customer Experience
Node analyzes your customer interactions and powers dynamic workflows to ensure they deliver on happy customers that become bigger customers.
Node predictions can be integrated seamlessly into workflows with churn risk and expansion likelihood triggering specialized agent routing or upsell opportunities.
AI Powered Orchestration Tools
Node can plug into Twilio Flex, Sendgrid, Cisco Collaboration, Zendesk, Google Cloud and other contact center application platforms.
All-in-one for Anyone
Use the Node platform directly without the need for a data scientist or big data challenges or leverage Node's managed service to implement for you.
For Low Code Users
Leverage the Node UI for low code users to quickly build models, gain insights, and operationalize in third party systems
For Application/Channel Partners
Leverage the Node platform to build custom solutions and premium features for end users